Subscriptions & Refunds

Effective date: September 18, 2026

This policy is part of the Terms of Service. Direct Bowerbirds purchases are supplied by Felipe Ignacio Letelier Basáez, a self-employed professional in Spain. Contact felipe@bowerbirds.app for help with a purchase.

1. Your purchase details

The purchase screen and confirmation identify the plan, workspace where applicable, price, currency, taxes, billing interval, and any introductory offer. Review those details before confirming. A yearly subscription is charged for the stated year; a displayed monthly equivalent is not a monthly payment option unless the checkout expressly says so.

Paid plans provide the resources described in the offer. Workspace credits and storage can be shared among authorized members; a plan is not necessarily priced per person. Limits and feature availability can vary by plan and platform.

A free account is not a paid subscription. A promotional credit grant is not an automatic renewal authorization. A trial converts to payment only where the offer clearly states the future price and schedule and you authorize that conversion.

We provide confirmation of a direct web purchase in a form you can retain. Keep your store receipt or web confirmation and check which account and workspace the purchase covers.

2. Billing channels

The purchase confirmation identifies the applicable seller and payment channel. RevenueCat's role in recognizing an entitlement does not itself make RevenueCat the seller of your subscription.

An existing paid entitlement may be recognized on another supported device when associated with the correct Bowerbirds account and workspace. Installing a second app does not transfer billing between Apple and the web or automatically cancel a duplicate purchase. Contact support if an entitlement appears on the wrong workspace or a restored purchase is missing.

3. Renewal, changes, and failed payments

A recurring subscription renews for its stated interval unless cancelled according to the channel's requirements. For Apple subscriptions, follow the renewal deadline shown by Apple; cancel at least 24 hours before the period ends to avoid the next renewal. For direct web subscriptions, submit cancellation before the next renewal and keep the confirmation.

The available upgrade or downgrade flow shows the effective date and any price adjustment. A change may take effect immediately or at renewal, depending on the purchase channel and offer. Do not assume all changes receive the same proration.

We communicate price changes through the applicable channel before they apply and obtain any agreement required by law or the store. If you do not wish to continue at a new price, cancel before the applicable renewal. Already purchased periods are not retroactively repriced.

If payment fails, access may remain temporarily available under a channel's retry or grace arrangement, or it may end. The account or billing screen should show the applicable status. Any unpaid invoice is handled under the purchase terms and applicable law, not by treating account deletion as acceptance of a new charge.

4. Credits, storage, and other allowances

Credits measure access to specified processing features. They are not money, a bank balance, or a transferable financial asset. The amount a task consumes depends on its type and resource use. A successful task can consume credits even if you decide not to keep the result; report a disputed charge or failed task to support for investigation.

Monthly plans receive the credit allowance described in the offer on their applicable grant schedule. For yearly plans, the replenishment schedule is not implemented at the time of writing. The subscription provider sends no monthly renewal event for an annual subscription, and the scheduled monthly grant remains an open task in the service: an annual subscriber is credited the plan's monthly allowance once, at purchase, and receives nothing further for the remainder of the paid year. Annual plans must not be sold on a description of recurring monthly credits until this is built, with retries and duplicate prevention. Billing frequency and credit replenishment frequency are separate facts.

Rules for unused subscription credits, promotional grants, purchased top-ups, expiry, rollover, plan changes, and account closure are not yet defined. No rollover or expiry rule is implemented: granted credits accumulate on the workspace ledger and no scheduled job expires them. Before a rule is stated here, the treatment of subscription, promotional and purchased credits on renewal, cancellation, plan change and account deletion must be decided and built. Purchased credits are subject to store rules and must not be given an expiry without checking the store's requirements. We do not apply an undisclosed expiry rule to credits already purchased. Top-ups are available only when separately offered; the offer must identify their amount, price, and conditions. Any mandatory store or consumer protection prevails.

Storage limits and retention are also separate. A paid plan's storage allowance does not promise permanent archival storage after payment ends. Consult the Privacy Policy's retention schedule before relying on a workspace to keep the only copy of information.

5. How to stop renewal

Apple: Open your device's Apple Account subscription settings or Apple's subscription management page, select Bowerbirds, and follow the cancellation steps. Removing the app or contacting Bowerbirds alone does not cancel an Apple subscription.

Direct web purchase: Open https://connect.bowerbirds.app, sign in with the account authorized to manage the billed workspace, select the subscription, and confirm cancellation. If you cannot access the portal, email felipe@bowerbirds.app with your account email and enough purchase information to identify the subscription. A web cancellation request received before renewal will be treated as timely even if our response arrives later. Do not send full payment-card details.

Cancellation normally preserves paid access until the end of the paid period. It does not by itself request a refund or erase the account. After entitlement ends, the 30-day cloud-content grace period described in the Privacy Policy applies to a lapsed paid workspace. Export anything you need before that period ends.

6. Refunds and consumer withdrawal

Direct web subscriptions

If you purchase your first direct web subscription as a consumer, you can withdraw within 14 calendar days after the contract is made, without giving a reason. Send an unambiguous statement to felipe@bowerbirds.app, use the form below, or use a route that does not yet exist — web checkout runs at https://connect.bowerbirds.app and an App Store subscription is managed in Apple's own settings, but no dedicated withdrawal route with authentication, recovery behaviour and durable confirmation has been built or verified. An ordinary cancel-at-renewal action does not implement the statutory right of withdrawal. Sending the request within the period is sufficient.

For this initial consumer subscription, our policy is to refund the subscription payment in full when you withdraw within that period. Starting to use Bowerbirds does not, under this policy, cause you to lose that initial right or incur a usage deduction. We return the payment without undue delay and within 14 calendar days after receiving your withdrawal, normally to the original payment method and without a refund fee.

This initial policy does not promise a fresh discretionary refund window for every renewal or for a separately purchased consumable. Any longer period, renewal right, refund for an unauthorized charge, or other remedy required by applicable law still applies. Separate consumables require their own clear offer and withdrawal information before sale.

For business purchases and requests outside an applicable withdrawal period, contact support. A refund may be due because of a billing mistake, a failure to supply the agreed service, an express offer, or applicable law. We do not operate a blanket rule that all payments are nonrefundable.

Apple purchases

Request a refund through Apple's Report a Problem service. Apple handles refunds for its transactions under the applicable terms and consumer rules. Contact us for help identifying the purchase or resolving a service problem; our inability to issue an Apple refund directly does not remove statutory rights against the responsible party.

Service problems

Tell us if Bowerbirds does not conform to what was agreed. Depending on the circumstances and applicable law, remedies may include bringing the service into conformity, a price reduction, termination, or a refund. Consumer rights are preserved even when an ordinary cancellation would only stop renewal.

7. Optional withdrawal form

Use this for a direct purchase if you wish; a clear email or another permitted statement is equally valid.

To: Felipe Ignacio Letelier Basáez, Bowerbirds, C. Río Gargáligas 15, 29002 Málaga, Spain, felipe@bowerbirds.app.

I am notifying you that I withdraw from my contract for the following Bowerbirds service:

• Service or subscription: ____________________
• Order date and reference, if available: ____________________
• Consumer's name: ____________________
• Account email: ____________________
• Consumer's address: ____________________
• Date: ____________________
• Signature, only if submitted on paper: ____________________

We confirm receipt of an online withdrawal in a form you can retain. Do not include a full card number, password, or unnecessary identification document.

8. Deletion, closing a workspace, and billing help

Cancelling renewal, withdrawing from a purchase, deleting an account, and deleting a workspace are different actions. Review both the relevant billing subscription and content before closing an account. A workspace owner should arrange any necessary handover so other members understand the effect on their access.

If an account closes while a subscription remains active, contact the relevant billing channel promptly. Apple manages Apple subscriptions. We will assist with direct billing and any refund that is due. Legally necessary billing records can remain after account deletion as explained in the Privacy Policy.

For billing support, use felipe@bowerbirds.app or the contact information in our Legal Notice.